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Sales Basics

Admissions, Effective Questioning, Improving Customer Service, Increasing Engagement, Psychology, Sales Basics · November 28, 2023

Stop ‘Checking In’ With Students

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read This month I’ve shared multiple articles that discuss the value of asking direct questions. If you missed those or want a quick review, go here.A couple of weeks ago I received a message from a newsletter reader …

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Admissions, Building Trust, Creative Approaches, Improving Customer Service, Sales Basics, Standing Out, Storytelling · August 22, 2023

Tip To Help You Be More Genuine

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read As humans we value honesty and authenticity from others, a lot.Unfortunately, most prospective students continue to feel like the communications they receive during their college search are copied and pasted to …

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Admissions, Building Trust, E-Mail, Improving Customer Service, Letters, Phone Calls, Sales Basics, Standing Out, Text Messaging, Travel Season · July 18, 2023

Stop Sounding So Robotic And Scripted

By Jeremy Tiers, Senior Director of Admissions Services 3 minute read Whenever we ask students to offer advice about communicating with their generation during the college search process, feedback similar to these three quotes appears every single time.“A lot of the mail and emails …

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Admissions, Improving Customer Service, Increasing Engagement, Personalization, Sales Basics · May 30, 2023

Here’s A Simple But Important Reminder

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read Today I’ve got a simple but very important student recruitment reminder to share.Consistent, personalized communication with this next class of prospective students is the #1 way to increase your number of campus …

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Admissions, Anticipation, Effective Questioning, Increasing Engagement, Leadership, Motivation, Psychology, Sales Basics, Storytelling · March 28, 2023

Lessons You Can Learn From The NCAA Tournament

By Jeremy Tiers, Senior Director of Admissions Services 4 minute read How’s your bracket? Probably terrible like most. I feel pretty good that I picked one of the Final 4 teams correctly (UConn).March Madness is always unpredictable, but the 2023 men’s basketball tournament has been …

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