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Effective Questioning

Admissions, Effective Questioning · April 15, 2025

Have You Asked Your Admitted Students These 3 Questions?

By Jeremy Tiers, Vice President of Admissions Services1 minute readWhen I run into someone who previously participated in one of my training workshops I ask them what they’ve put into practice that has been the most helpful.The number one thing I continue to hear is how changing the …

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Admissions, Decision Time, Effective Questioning · March 18, 2025

More Questions You Need To Ask Admitted Students

By Jeremy Tiers, Vice President of Admissions Services1 minute readWhich of your admitted students are close to making a decision, and who still has a lot left to figure out?Last week during a training workshop I told the admissions team that instead of randomly sending emails and text …

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Admissions, Effective Questioning · February 25, 2025

An Important Communication Rule You Need To Follow

By Jeremy Tiers, Vice President of Admissions Services1 minute readThroughout the college search process, students like to offer up a lot of non-specific generalities. Your school is one of their “top” choices, and cost will be a “big part” of their decision. What does that mean, …

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Admissions, Closing, Conversion and Yield, Decision Time, Effective Questioning, Increasing Engagement, Standing Out, Strategy · February 4, 2025

A Common Problem Especially With Admitted Students

By Jeremy Tiers, Vice President Of Admissions Services2 minute readIt’s something that every admissions counselor deals with each year regardless of the type or size of institution they work for.At some point in the college search process, usually in the later stages, a lot of students …

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Admissions, Effective Questioning, Improving Customer Service, Personalization · January 14, 2025

How To Improve The Responses You Give

By Jeremy Tiers, Vice President of Admissions Services2 minute readHere’s something important we’ve learned from tracking tens of thousands of admissions interactions over the past 10+ years:A lot of admissions counselors and tour guides are great at answering questions. Many however …

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