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Phone Calls

Admissions, Phone Calls · December 17, 2024

Advice That Will Improve Your Phone Calls To Students

By Jeremy Tiers, Vice President of Admissions Services2 minute readLove them or hate them, phone calls absolutely still need to be a part of your student recruitment communications strategy as we enter 2025.You might be saying, “Why Jeremy? Nobody answers their phone.”That part of …

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Admissions, Personalization, Phone Calls, Standing Out, Text Messaging · November 19, 2024

The Next Big Thing In Recruiting Communication?

By Jeremy Tiers, Vice President of Admissions Services2 minute readLast week during the session I co-led at the American Marketing Association Symposium for Higher Ed, one of the updated pieces of data I shared is that only 17.9% of students felt like the communications they received from …

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Admissions, Building Trust, E-Mail, Improving Customer Service, Increasing Engagement, Leadership, Phone Calls, Text Messaging · July 16, 2024

Tips To Help You Sound Less Robotic

By Jeremy Tiers, Vice President of Admissions Services3 minute readWhenever we ask students to give advice about communicating with Gen Z during the college search process, large amounts of quotes similar to these two continue to appear.“We want something that feels personal and sounds …

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Admissions, Phone Calls · November 14, 2023

Tips That Will Improve Your Phone Calls

By Jeremy Tiers, Senior Director of Admissions Services 4 minute read Put up your hand if you don’t enjoy making phone calls to prospective students. When I ask that question during a workshop or conference session I’m leading, 75-80% of the audience reaches for the sky.The reason …

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Admissions, Building Trust, E-Mail, Improving Customer Service, Letters, Phone Calls, Sales Basics, Standing Out, Text Messaging, Travel Season · July 18, 2023

Stop Sounding So Robotic And Scripted

By Jeremy Tiers, Senior Director of Admissions Services 3 minute read Whenever we ask students to offer advice about communicating with their generation during the college search process, feedback similar to these three quotes appears every single time.“A lot of the mail and emails …

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