By Jeremy Tiers, Director of Admissions Services What a way to end my spring travel. Last week started with 48 hours in Atlantic City during which I gave the keynote speech at NJACAC and presented a breakout session. Then it was home for 12 hours to sleep in my own bed and have breakfast …
It Happened Again Last Week
by Jeremy Tiers, Director of Admissions Services The “it” I’m referring to is poor customer service. On the plus side my bad experience provides the perfect opportunity to offer an important reminder as you continue to assemble your next class of students.Last week I had an …
This is How You Can Improve Your Customer Service
By Jeremy Tiers, Director of Admissions ServicesAt some point this summer I’m sure you’ve experienced poor customer service. You know, the kind that frustrates you to no end, and you proceed to tell your family, friends and neighbors all about it.Customer service, specifically that of your …