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Improving Customer Service

Admissions, Building Trust, Creative Approaches, Improving Customer Service, Sales Basics, Standing Out, Storytelling · August 22, 2023

Tip To Help You Be More Genuine

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read As humans we value honesty and authenticity from others, a lot.Unfortunately, most prospective students continue to feel like the communications they receive during their college search are copied and pasted to …

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Admissions, Building Trust, E-Mail, Improving Customer Service, Letters, Phone Calls, Sales Basics, Standing Out, Text Messaging, Travel Season · July 18, 2023

Stop Sounding So Robotic And Scripted

By Jeremy Tiers, Senior Director of Admissions Services 3 minute read Whenever we ask students to offer advice about communicating with their generation during the college search process, feedback similar to these three quotes appears every single time.“A lot of the mail and emails …

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Admissions, Improving Customer Service, Increasing Engagement, Personalization, Sales Basics · May 30, 2023

Here’s A Simple But Important Reminder

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read Today I’ve got a simple but very important student recruitment reminder to share.Consistent, personalized communication with this next class of prospective students is the #1 way to increase your number of campus …

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Admissions, Effective Questioning, Improving Customer Service · October 4, 2022

3 Questions To Assess Your Team’s Relationship Management

By Ethan Penland, Director of Admissions Services3 minute readIn major league baseball, there is a saying that has always resonated with me:“You can’t win your division in April but you can lose it.”In other words, you cannot win your division at the start of the season, but if …

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Admissions, Building Trust, Improving Customer Service, Professional Development · September 27, 2022

Tips For Building Better Relationships

By Jeremy Tiers, Senior Director of Admissions Services 3 minute readLast week at the NACAC National Conference in Houston an overwhelming theme was the power of networking and relationships, and how much connections with people who share a similar drive, passion, and vision …

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