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Improving Customer Service

Admissions, Effective Questioning, Improving Customer Service, Increasing Engagement · April 13, 2021

No More Just “Checking In”

By Jeremy Tiers, Senior Director of Admissions Services2 minute readLast week during a monthly training workshop for a college in New York, one of the things we discussed was the importance of being more intentional whenever you reach out to prospective students.A lot of admissions …

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Admissions, Building Trust, Conversion and Yield, Improving Customer Service, Sales Basics, Standing Out, Virtual Events · September 22, 2020

What Would They Say About You?

By Jeremy Tiers, Director of Admissions Services Normally this time of year admissions teams would be having a lot of in-person conversations with prospective students. They’d be talking with students at their high schools or college fairs, and students would be visiting campus in sizeable …

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Admissions, Building Trust, Collaboration, Consistency, Improving Customer Service, Increasing Engagement, Sales Basics · May 19, 2020

Lessons From ‘The Last Dance’

By Jeremy Tiers, Director of Admissions Services    For the past five Sundays I was glued to my TV from 9-11pm. Even if you’re not a sports or basketball fan, I’m guessing you know why.‘The Last Dance’ docuseries about Michael Jordan and the Chicago Bulls dynasty racked up some …

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Admissions, Building Trust, College Information Sessions, Improving Customer Service, Sales Basics, Travel Season · February 18, 2020

Just Be Honest

By Jeremy Tiers, Director of Admissions Services    When it comes to making a big financial decision, paying more for something, or picking one product or experience over another, we want and value honesty and transparency.And when a business, or in your case a college or university, …

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Admissions, Improving Customer Service, Sales Basics, Standing Out · September 3, 2019

What Would Prospective Students Say About You??

By Jeremy Tiers, Director of Admissions Services      As you prepare to interact with hundreds of new prospective students in the coming weeks on and off campus, I want you to think about this:If those students were asked to describe you and your interaction with them after the fact, …

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