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Improving Customer Service

Admissions, Conversion and Yield, Decision Time, Improving Customer Service, Psychology · October 12, 2021

Don’t Forget These 4 Things

By Jeremy Tiers, Senior Director of Admissions Services1 minute readStudents continue to choose their college (or in some cases where they’re going to visit or apply) because of a boyfriend, girlfriend, the weather, the dorm rooms, or even the food options.That might seem completely …

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Admissions, Improving Customer Service, Increasing Engagement, Professional Development, Sales Basics, Standing Out · August 17, 2021

You Need To Consistently Do This

By Jeremy Tiers, Senior Director of Admissions Services1 minute readIn last week’s article, I made the statement that successfully recruiting your next class of students ultimately comes down to consistently doing 10 or 11 little things well.One of the key pieces of data we continue …

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Admissions, Building Trust, Improving Customer Service, Professional Development, Sales Basics, Standing Out · April 27, 2021

How Can I Help?

By Jeremy Tiers, Director of Admissions Services2 minute readIn almost every episode of the TV show New Amsterdam, Medical Director Dr. Max Goodwin asks “How can I help?”It’s hard for any of us to truly help someone until we get to know them – their current situation, frustrations, …

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Admissions, Effective Questioning, Improving Customer Service, Increasing Engagement · April 13, 2021

No More Just “Checking In”

By Jeremy Tiers, Senior Director of Admissions Services2 minute readLast week during a monthly training workshop for a college in New York, one of the things we discussed was the importance of being more intentional whenever you reach out to prospective students.A lot of admissions …

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Admissions, Building Trust, Conversion and Yield, Improving Customer Service, Sales Basics, Standing Out, Virtual Events · September 22, 2020

What Would They Say About You?

By Jeremy Tiers, Director of Admissions Services Normally this time of year admissions teams would be having a lot of in-person conversations with prospective students. They’d be talking with students at their high schools or college fairs, and students would be visiting campus in sizeable …

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