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Improving Customer Service

Admissions, Improving Customer Service, Professional Development · February 6, 2018

It Happened Again Last Week

by Jeremy Tiers, Director of Admissions Services      The “it” I’m referring to is poor customer service. On the plus side my bad experience provides the perfect opportunity to offer an important reminder as you continue to assemble your next class of students.Last week I had an …

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Admissions, Improving Customer Service · September 5, 2017

This is How You Can Improve Your Customer Service

By Jeremy Tiers, Director of Admissions ServicesAt some point this summer I’m sure you’ve experienced poor customer service. You know, the kind that frustrates you to no end, and you proceed to tell your family, friends and neighbors all about it.Customer service, specifically that of your …

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