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Improving Customer Service

Admissions, Improving Customer Service, Sales Basics · May 28, 2019

They Want More Context From You

By Jeremy Tiers, Director of Admissions Services    Too often college admissions professionals don’t give prospective students and parents enough context when sharing different parts of their school’s story and value proposition.Here’s what I mean. A lot of admissions counselors start a …

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Admissions, Conversion and Yield, Improving Customer Service · December 18, 2018

2 Things Before You Go On Break

By Jeremy Tiers, Director of Admissions Services      As you finish up your final few days in the office for 2018, I’ve got two things I want you to think about.First, when you interact with prospective and admitted students and their parents in the coming weeks, be mindful that …

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Admissions, Conversion and Yield, E-Mail, First Impression, Improving Customer Service, Letters, Standing Out · May 29, 2018

They’re Everywhere! More Recruiting Tips From My Travels

By Jeremy Tiers, Director of Admissions Services  What a way to end my spring travel. Last week started with 48 hours in Atlantic City during which I gave the keynote speech at NJACAC and presented a breakout session. Then it was home for 12 hours to sleep in my own bed and have breakfast …

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Admissions, Improving Customer Service, Professional Development · February 6, 2018

It Happened Again Last Week

by Jeremy Tiers, Director of Admissions Services      The “it” I’m referring to is poor customer service. On the plus side my bad experience provides the perfect opportunity to offer an important reminder as you continue to assemble your next class of students.Last week I had an …

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Admissions, Improving Customer Service · September 5, 2017

This is How You Can Improve Your Customer Service

By Jeremy Tiers, Director of Admissions ServicesAt some point this summer I’m sure you’ve experienced poor customer service. You know, the kind that frustrates you to no end, and you proceed to tell your family, friends and neighbors all about it.Customer service, specifically that of your …

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