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Improving Customer Service

Admissions, Building Trust, Collaboration, Consistency, Improving Customer Service, Increasing Engagement, Sales Basics · May 19, 2020

Lessons From ‘The Last Dance’

By Jeremy Tiers, Director of Admissions Services    For the past five Sundays I was glued to my TV from 9-11pm. Even if you’re not a sports or basketball fan, I’m guessing you know why.‘The Last Dance’ docuseries about Michael Jordan and the Chicago Bulls dynasty racked up some …

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Admissions, Building Trust, College Information Sessions, Improving Customer Service, Sales Basics, Travel Season · February 18, 2020

Just Be Honest

By Jeremy Tiers, Director of Admissions Services    When it comes to making a big financial decision, paying more for something, or picking one product or experience over another, we want and value honesty and transparency.And when a business, or in your case a college or university, …

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Admissions, Improving Customer Service, Sales Basics, Standing Out · September 3, 2019

What Would Prospective Students Say About You??

By Jeremy Tiers, Director of Admissions Services      As you prepare to interact with hundreds of new prospective students in the coming weeks on and off campus, I want you to think about this:If those students were asked to describe you and your interaction with them after the fact, …

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Admissions, Improving Customer Service, Personalization, Sales Basics · July 16, 2019

A Quick But Super Important Reminder

By Jeremy Tiers, Director of Admissions Services      College admissions professionals are, by nature, a process-oriented group.New names come into your CRM, you begin sending them various communications, and you make every effort to secure a campus visit or get them to apply as …

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Admissions, Improving Customer Service, Professional Development · June 11, 2019

Would Other People Do The Same for You?

By Jeremy Tiers, Director of Admissions Services      Earlier this month, Dave, Krista and their two daughters moved into the house next door to us. My wife Jen and I had briefly met them a few weeks before when they were doing their final inspection.One night while unloading patio …

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