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Building Trust

Admissions, Building Trust, First Impression, Increasing Engagement, Parents, Personalization · May 9, 2023

3 Mistakes I Want You To Avoid

By Jeremy Tiers, Senior Director of Admissions Services 3 minute read Last week while I was leading a training for an admissions team in Georgia, one of the topics we discussed was effective early communication with the next class of students, namely your 2024 inquiries.I shared a …

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Admissions, Building Trust, Creative Approaches, Effective Questioning, Fear, Psychology · February 21, 2023

You’re Not Always Getting The Whole Truth

By Jeremy Tiers, Senior Director of Admissions Services 3 minute read About once a month I get asked by either an admissions counselor or leader if I believe prospective students (as well as some parents) don’t always reveal the whole truth during various college conversations.My …

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Admissions, Building Trust, Improving Customer Service, Professional Development · September 27, 2022

Tips For Building Better Relationships

By Jeremy Tiers, Senior Director of Admissions Services 3 minute readLast week at the NACAC National Conference in Houston an overwhelming theme was the power of networking and relationships, and how much connections with people who share a similar drive, passion, and vision …

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Admissions, Building Trust, Campus Visit, E-Mail, Improving Customer Service, Increasing Engagement · May 24, 2022

Don’t Do These Two Things

By Jeremy Tiers, Senior Director of Admissions Services 2 minute readLast week while I was in Orlando speaking at an admissions association’s annual conference, there was one question that multiple leaders asked me in different ways.It went something like this – “Jeremy, what are …

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Admissions, Building Trust, Improving Customer Service, Professional Development, Sales Basics, Standing Out · April 27, 2021

How Can I Help?

By Jeremy Tiers, Director of Admissions Services2 minute readIn almost every episode of the TV show New Amsterdam, Medical Director Dr. Max Goodwin asks “How can I help?”It’s hard for any of us to truly help someone until we get to know them – their current situation, frustrations, …

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