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Building Trust

Admissions, Building Trust, College Information Sessions, Improving Customer Service, Sales Basics, Travel Season · February 18, 2020

Just Be Honest

By Jeremy Tiers, Director of Admissions Services    When it comes to making a big financial decision, paying more for something, or picking one product or experience over another, we want and value honesty and transparency.And when a business, or in your case a college or university, …

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Admissions, Building Trust · June 4, 2019

Here’s How You Can Earn Their Trust

By Jeremy Tiers, Director of Admissions Services      Last week my doorbell rang and standing on my porch was a young salesman who immediately told me that I had some cobwebs around the outside of my house, and that likely meant I had spiders or other bugs inside.Despite me assuring …

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Admissions, Building Trust, Motivation · September 19, 2017

It’s So Important I Tell You This

by Jeremy Tiers, Director of Admissions Services      Thank you. It’s important I start with that because while I know many of you will read this article from start to finish, I also know that there are some who will stop after the first paragraph or part way through. Either way, I want …

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Admissions, Building Trust, Sales Basics · April 4, 2017

An Intangible Thing in Student Recruitment

By Jeremy Tiers, Director of Admissions ServicesOver the weekend I came across a newspaper article in which college admission counselors and EM leaders shared recommendations and what they wish students knew about the college search process. I always find these pieces interesting, and this one …

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Admissions, Building Trust, Sales Basics · February 7, 2017

A Very Important 3-Letter Word

By Jeremy Tiers, Director of Admissions ServicesIt happened the other day during my daughter’s basketball practice. The coaches were teaching the girls (1st and 2nd graders) how to set and use screens when one of them blurted out, “Why are we doing this?”I expected the head coach to respond …

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