By Jeremy Tiers, Director of Admissions Services If you read my newsletter frequently, then you know I’m always on the lookout for real life examples with practical applications that I can turn into articles. I even have a friend who’s an Executive Director of Admissions who asks me each …
What’s Your Answer to This Important Question?
By Jeremy Tiers, Director of Admissions Services Delivering better, more consistent customer service continues to be one of the biggest concerns that college admission and enrollment management leaders voice to me.Ten years ago if a prospective student had a really bad campus visit, …
Something Different That I Need You to Read
by Jeremy Tiers, Director of Admissions Services It’s 11:53pm EST on Thursday night and I just pulled out my MacBook in-flight on my way home to Indianapolis.You won’t read this article for a few days but I just can’t get these thoughts out of my mind, so I’m going to start …
The Incredible Value of THIS
By Jeremy Tiers, Director of Admissions ServicesAccording to the Associated Press, attention spans have shrunk by 50% over the past decade.Depending on which publication you read, the average attention span is now between 7 and 9 seconds long.That means prospective students will forget a …
Are You Helping Them Make the Connection?
By Jeremy Tiers, Director of Admissions ServicesStorytelling is one of the first topics I discuss when I lead a training workshop for an admissions staff or a group of tour guides.Everyone has a story, and everything can be a story.Stories persuade people and they can also help you …