By Jeremy Tiers, Director of Admissions ServicesDelivering better customer service and being more hospitable were two of the biggest concerns that college presidents and enrollment management leaders voiced to me over the past year.Ten years ago if a prospective student had a really bad …
An Intangible Thing in Student Recruitment
By Jeremy Tiers, Director of Admissions ServicesOver the weekend I came across a newspaper article in which college admission counselors and EM leaders shared recommendations and what they wish students knew about the college search process. I always find these pieces interesting, and this one …
A Very Important 3-Letter Word
By Jeremy Tiers, Director of Admissions ServicesIt happened the other day during my daughter’s basketball practice. The coaches were teaching the girls (1st and 2nd graders) how to set and use screens when one of them blurted out, “Why are we doing this?”I expected the head coach to respond …
My Flight Cancellation Results In Key Advice for You
by Jeremy Tiers, Director of Admissions Services Often times, as I head off to lead a workshop with a college or university admissions department and their counselors, I have to deal with the inconvenience of flight delays and cancellations.My most recent issue was a cancellation …
13 Things Your Recruits Told Us That You Need to Know
by Jeremy Tiers, Director of Admissions ServicesWhen an admissions department brings us to campus to lead one of our popular training workshops, part of what we do is conduct extensive focus group research with their student body, specifically their freshmen. The questions we ask produce honest, …