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Sales Basics

Admissions, Building Trust, College Information Sessions, Improving Customer Service, Sales Basics, Travel Season · February 18, 2020

Just Be Honest

By Jeremy Tiers, Director of Admissions Services    When it comes to making a big financial decision, paying more for something, or picking one product or experience over another, we want and value honesty and transparency.And when a business, or in your case a college or university, …

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Admissions, Sales Basics · November 12, 2019

Important You Do This From Start to Finish

By Jeremy Tiers, Director of Admissions Services    One of the key pieces of data we’ve uncovered from our focus group surveys with students around the country is that most of them have no idea what they’re supposed to ask a college admissions counselor or how they’re supposed to ask …

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Admissions, Improving Customer Service, Sales Basics, Standing Out · September 3, 2019

What Would Prospective Students Say About You??

By Jeremy Tiers, Director of Admissions Services      As you prepare to interact with hundreds of new prospective students in the coming weeks on and off campus, I want you to think about this:If those students were asked to describe you and your interaction with them after the fact, …

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Admissions, Effective Questioning, Increasing Engagement, Sales Basics · July 30, 2019

Successful Admissions Counselors Do This

By Jeremy Tiers, Director of Admissions Services    Today’s article is another quick read. The idea for it came after a conversation I had yesterday in Philadelphia at the eduWeb Digital Summit. Enjoy!The most successful admissions counselors I know are able to get prospective students …

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Admissions, Improving Customer Service, Personalization, Sales Basics · July 16, 2019

A Quick But Super Important Reminder

By Jeremy Tiers, Director of Admissions Services      College admissions professionals are, by nature, a process-oriented group.New names come into your CRM, you begin sending them various communications, and you make every effort to secure a campus visit or get them to apply as …

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