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Professional Development

Admissions, Improving Customer Service, Leadership, Professional Development, Sales Basics · December 14, 2021

Ready to Improve Your Onboarding Process?

By Ethan Penland, Director of Admissions Services4 minute readAs we start a new year, so do many new professionals in enrollment management. That also brings the responsibility of onboarding new staff.The onboarding process can easily set the tone for what is to come for that …

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Admissions, Professional Development · November 23, 2021

Thoughts and Tips on Work-Life Balance

By Jeremy Tiers, Senior Director of Admissions Services3 minute readI can’t remember the last week when the topic of work-life balance didn’t come up in conversation. It’s easily one of the top three things I’ve been asked about over the past 20 months.Juggling work, friends, family …

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Admissions, Professional Development · November 2, 2021

How’s Your Staff Feeling?

By Ethan Penland, Director of Admissions Services3 minute readMy last post discussed the importance of having a conversation with students about stressors when it comes to the college search process.We're now in the month of November and your team has been grinding out through much …

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Admissions, Professional Development · October 19, 2021

Why is This So Taboo to Address?

By Ethan Penland, Director of Admissions Services2 minute readWorld Mental Health Day was October 10th, which makes this a great time to discuss a topic that we continue to recognize, to a degree, as taboo.What would you expect the percentage of Americans who experienced moderate to …

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Admissions, Improving Customer Service, Increasing Engagement, Professional Development, Sales Basics, Standing Out · August 17, 2021

You Need To Consistently Do This

By Jeremy Tiers, Senior Director of Admissions Services1 minute readIn last week’s article, I made the statement that successfully recruiting your next class of students ultimately comes down to consistently doing 10 or 11 little things well.One of the key pieces of data we continue …

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