By Jeremy Tiers, Senior Director of Admissions Services1 minute readLast week I received an email from an Assistant Director of Admissions who was part of a training workshop I led back in 2017. At the time he was a brand new counselor with only a couple of weeks experience.He …
Advice For Dealing With Objections
By Jeremy Tiers, Senior Director of Admissions Services3 minute readWhen was the last time a prospective student or parent didn’t have any objections, hesitations, or express a concern about your school?It’s too expensive, too far or too close to home, there’s nothing to do, or the …
Ready to Improve Your Onboarding Process?
By Ethan Penland, Director of Admissions Services4 minute readAs we start a new year, so do many new professionals in enrollment management. That also brings the responsibility of onboarding new staff.The onboarding process can easily set the tone for what is to come for that …
You Need To Assume This
By Jeremy Tiers, Senior Director of Admissions Services2 minute readWe’ve talked before about why saying, “Reach out to me if you have any questions” is not an effective communication strategy with prospective students. It’s not direct or intentional enough.Oftentimes, even the most …
Your Emails Need To Be Shorter, Not Longer
By Jeremy Tiers, Senior Director of Admissions Services2 minute readWhat you say matters, especially when it comes to educating prospective students and parents about the different parts of the student experience on your campus.Same thing goes when you’re trying to get them to visit …