by Jeremy Tiers, Director of Admissions Services Thank you. It’s important I start with that because while I know many of you will read this article from start to finish, I also know that there are some who will stop after the first paragraph or part way through. Either way, I want …
Admissions Newsletter – Reader Q & A: September 19, 2017
This is an opportunity for readers of this newsletter to anonymously ask me a question about any aspect of student recruitment, leadership, and professional or personal development. Each week I’ll post my answer for everyone to read. Q. An Admissions Counselor asks:“I’m new and struggling …
How to Figure Out If All Those New Names Are Really Interested
By Jeremy Tiers, Director of Admissions ServicesDuring my travels the past few weeks, two clients posed the same question that’s probably on the mind of a lot of admissions counselors and directors as they comb through a new list of names for this next recruiting cycle:“How do I find out if …
This Week in Tech – September 12, 2017
Every week, Ken Whittaker, Director of Engineering, and Neal Cook, Director of Support at Front Rush, review recent tech news, offering analysis and banter about changes in tech.Neal: Hey Ken! It feels like fall today, so I have a joke for you. What is the cutest season?Ken: Fall?Neal: …
This is How You Can Improve Your Customer Service
By Jeremy Tiers, Director of Admissions ServicesAt some point this summer I’m sure you’ve experienced poor customer service. You know, the kind that frustrates you to no end, and you proceed to tell your family, friends and neighbors all about it.Customer service, specifically that of your …