by Jeremy Tiers, Director of Admissions Services The “it” I’m referring to is poor customer service. On the plus side my bad experience provides the perfect opportunity to offer an important reminder as you continue to assemble your next class of students.Last week I had an …
The Goal When You Send That Email or Letter
by Jeremy Tiers, Director of Admissions Services I ask that question regularly when I’m speaking to college admission professionals at workshops and conferences. Today, I’m asking it to you.When your school sends a recruitment email or letter to a student or to a parent …
Establishing a Timeline With Prospective Students
by Jeremy Tiers, Director of Admissions Services Lately I’ve been getting a lot of emails and phone calls from Directors and Associate Directors who describe the following scenario. Their school is getting ready to deliver financial aid awards, and call campaigns are about to …
My Answer to This Important Question
by Jeremy Tiers, Director of Admissions Services Last week I received an email with the question, “What do the best admissions counselors do so well?”My response was something that I thought you might find helpful, so I’m going to share it with you today. I’m also going to expand …
Evaluating All Those Phone Calls
by Jeremy Tiers, Director of Admissions Services It’s official: Making phone calls to prospective students (and parents) continues to be a hot topic, and we’re not even two weeks into 2018. Last week my inbox had a handful of emails from admissions counselors and Directors seeking …