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Admissions

Admissions, Effective Questioning, Improving Customer Service · October 4, 2022

3 Questions To Assess Your Team’s Relationship Management

By Ethan Penland, Director of Admissions Services3 minute readIn major league baseball, there is a saying that has always resonated with me:“You can’t win your division in April but you can lose it.”In other words, you cannot win your division at the start of the season, but if …

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Admissions, Building Trust, Improving Customer Service, Professional Development · September 27, 2022

Tips For Building Better Relationships

By Jeremy Tiers, Senior Director of Admissions Services 3 minute readLast week at the NACAC National Conference in Houston an overwhelming theme was the power of networking and relationships, and how much connections with people who share a similar drive, passion, and vision …

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Admissions, Campus Visit, Parents · September 20, 2022

Tip For Increasing Your Campus Visit Numbers

By Jeremy Tiers, Senior Director of Admissions Services 3 minute readLast week Ethan Penland and I were having a conversation with one of our college partners about their event messaging. The Director in particular was asking about trends related to students visiting a campus …

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Admissions, Conversion and Yield, E-Mail, Increasing Engagement · September 20, 2022

A Mistake I Keep Seeing In Communications

By Ethan Penland, Director of Admissions Services2 minute readDuring the fall each year I love the influx of prospective student communications that come to my inbox. As a “stealth inquiry” for many schools, I get the opportunity to read and see what new campaigns are being created to …

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Admissions, Improving Customer Service, Increasing Engagement · September 13, 2022

Students Say Talk About These Things First

By Jeremy Tiers, Senior Director of Admissions Services 3 minute readHow many young people like starting conversations?If you just said “Zero”, “None” or something similar, I get it. Trying to find ways to immediately connect with today’s prospective student is definitely …

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