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Admissions

Admissions, Objections · December 5, 2023

How To Handle Concerns From Students And Families

By Jeremy Tiers, Senior Director of Admissions Services 3 minute read When was the last time a prospective student or parent didn’t express a concern or have some hesitation either about your school or college in general?You can pretty much guarantee there’s going to be something …

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Admissions, Effective Questioning, Improving Customer Service, Increasing Engagement, Psychology, Sales Basics · November 28, 2023

Stop ‘Checking In’ With Students

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read This month I’ve shared multiple articles that discuss the value of asking direct questions. If you missed those or want a quick review, go here.A couple of weeks ago I received a message from a newsletter reader …

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Admissions, Effective Questioning · November 21, 2023

Three Questions You Need To Ask

By Jeremy Tiers, Senior Director of Admissions Services 2 minute read We both know that getting good information out of a teenager continues to be a challenge.Most young people aren’t that great at communicating what’s really going on in their mind, as well as what their …

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Admissions, Phone Calls · November 14, 2023

Tips That Will Improve Your Phone Calls

By Jeremy Tiers, Senior Director of Admissions Services 4 minute read Put up your hand if you don’t enjoy making phone calls to prospective students. When I ask that question during a workshop or conference session I’m leading, 75-80% of the audience reaches for the sky.The reason …

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Admissions, Effective Questioning · November 7, 2023

It’s Smart To Ask These Kinds Of Questions

By Jeremy Tiers, Senior Director of Admissions Services 1 minute read The best questions you can ask prospective students will open the door and give them ‘permission’ to provide you with context about their mindset and feelings.Along with that it’s important to keep in mind that as …

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