By Jeremy Tiers, Director of Admissions Services My plan was to finish up an article to help you with undecided students. Then, while waiting on my flight home last night from Boston, I read a thank you email from an admissions counselor, and I haven’t been able to get her words out of …
It Happened Again Last Week
by Jeremy Tiers, Director of Admissions Services The “it” I’m referring to is poor customer service. On the plus side my bad experience provides the perfect opportunity to offer an important reminder as you continue to assemble your next class of students.Last week I had an …
A Behind the Scenes Look for You
By Jeremy Tiers, Director of Admissions Services“What are other people saying, Jeremy?” “What are you seeing?”I can’t remember the last week when I wasn’t asked one or both of those questions in an email, text, DM, or during a phone call with a college admissions counselor or leader.If …
Important Thoughts for You From My Travels This Summer
By Jeremy Tiers, Director of Admissions ServicesI've really busy since the beginning of June. Outside of the July 4th holiday week, I've been on the road at some point every single week except two.A lot of the trips I took this summer were to lead admissions staff training workshops. As part …
One is Good, One is Bad. Which One Are You?
By Jeremy Tiers, Director of Admissions ServicesI can’t believe that August is already here…wow! Hopefully you’ve enjoyed your summer so far. I’ve been traveling like crazy, having visited 8 states over the past 7 weeks. And this month I’ll be leading admissions workshops on 7 more …