By Jeremy Tiers, Director of Admissions ServicesAt some point this summer I’m sure you’ve experienced poor customer service. You know, the kind that frustrates you to no end, and you proceed to tell your family, friends and neighbors all about it.Customer service, specifically that of your …
Admissions Newsletter – Reader Q & A: September 5, 2017
This is an opportunity for readers of this newsletter to anonymously ask me a question about any aspect of student recruitment, leadership, and professional or personal development. Each week I’ll post my answer for everyone to read.Q. An Admissions Counselor asks:“I’m planning out my fall …
They Want to Know More About These 4 Things
By Jeremy Tiers, Director of Admissions ServicesCollege admission departments throw them around all the time. The “them” I’m talking about are facts.Admissions counselors and tour guides use facts to sell their college or university, and they brag about facts in an attempt to separate their …
Important Thoughts for You From My Travels This Summer
By Jeremy Tiers, Director of Admissions ServicesI've really busy since the beginning of June. Outside of the July 4th holiday week, I've been on the road at some point every single week except two.A lot of the trips I took this summer were to lead admissions staff training workshops. As part …
Admissions Newsletter – Reader Q & A: August, 22, 2017
This is an opportunity for readers of this newsletter to anonymously ask me a question about any aspect of student recruitment, leadership, and professional or personal development. Each week I’ll post my answer for everyone to read.Q. A Campus Visit Coordinator asks:“Can you give me one …