by Jeremy Tiers, Director of Admissions ServicesCan you believe it’s the second week of February already? That means many of you are entering the final critical phase of the recruiting cycle with this class of prospects. They’ve taken their visit, submitted their application, and in some cases …
How You Can Create the Right Kind of Urgency With Prospects
by Jeremy Tiers, Director of Admissions ServicesA couple of weeks ago I received an email from an admissions director who reads our weekly newsletter. Her school’s deadline to apply had passed, and despite an increase in applications, she had some concerns.During a recent staff meeting it …
A Snowstorm and Preparing to Avoid Crisis With Your Prospects
by Jeremy Tiers, Director of Admissions ServicesLast month some friends of ours made the move from Indiana to New Hampshire.Yesterday I checked in with them to see if they were ready for the impending snowstorm that authorities are saying could topple power lines, disrupt all transportation, …
The Four Things Your Prospects Want When it Comes to Financial Aid
by Jeremy Tiers, Director of Admissions ServicesThis past week I had a lengthy discussion with an admissions counselor. She reached out to me for advice after a common theme started to develop with her new admits. The excitement of receiving that acceptance letter had begun to wear off. It was …
What the Drive-Thru Reminds Us About Customer Service
by Jeremy Tiers, Director of Admissions ServicesAt some point in the past twelve months I’m sure each of you has experienced poor customer service. You know, the kind that frustrates you to no end and you proceed to tell your family, friends and neighbors all about it. Mine occurred a couple of …